In Humboldt County, as throughout California, the law requires that all employers “engage in a timely, good faith, interactive process with the employee or applicant to determine effective reasonable accommodations, if any, in response to a request for reasonable accommodation by an employee or applicant with a known physical or mental disability or known medical condition.” (California Government Code section 12940, subdivision (n).) An employer who fails to engage in the interactive process will be liable under the Fair Employment and Housing Act (“FEHA”).
The statute’s phrasing, “in response to a request[,]” makes one think that there must be some formal request by the employee, but that’s just not true. California courts have decided that there are “no magic words necessary” to be used by the employee, and furthermore, the employer’s “obligation arises once the employer becomes aware of the need to consider an accommodation.” In other words, employers must be extremely careful to hear “requests” by employees that the employer engage in the interactive process.
A California appellate court recently put some limits on the bounds of an employer’s obligation. In July, the California Court of Appeal, Fourth Appellate District, decided the case of Milan v. City of Holtville (No. D054139). There, an employee injured on the job received a letter from her employer’s self-insured workers’ compensation program which told the employee that she would not be able to return to her regular job because of her work injury. The employee did not communicate with her employer for 18 months after that about her condition or any return to work plans, and she received retraining benefits through the workers’ compensation program. Tthe employer did not contact the employee to ask about her condition or any plans to return to work. The employer terminated the employee after 18 months of silence, and the employee filed a FEHA complaint on the grounds that the employer failed to engage in the interactive process.
Reversing the decision of the trial court, the Court of Appeal found for the employer because the employee’s duty was to, at the very least, “communicate to [her employer] that she planned to continue working….” Good faith, the court decided, required that the employee “directly express” her interest in retaining her job.
While that sounds reasonable, cases where plaintiffs allege a failure of the employer to engage in the interactive process are fact-specific. And, there’s room in the appellate court’s opinion to believe that employees who make any expression of desire to return to their jobs trip an employer’s obligation to engage in the interactive process in good faith. In short, employers and employees should be proactive in communicating about reasonable accommodation.
